Ukraine to Launch AI Assistant in Diia App, Pioneering AI-Driven Governance
Ukraine is preparing to roll out an AI assistant in its groundbreaking e-governance platform Diia, further solidifying its reputation as one of the world’s most advanced digital societies.
The announcement came from Vice Prime Minister for Innovation and Digital Transformation Mykhailo Fedorov, who revealed that the beta test will go live on the Diia web portal in June, The Gaze reports.
The AI assistant is designed to help users seamlessly access government services, obtain necessary documents, locate the nearest administrative service center, and—eventually—interact with the system via voice.
“We’ve reimagined what we’re doing with Diia. In 2019–2020, we created a sleek app with fast access to services. But now AI has changed user expectations. Anything that doesn’t resemble ChatGPT or Gemini feels outdated,” said Fedorov during a speech at the DOU Day tech conference.
“To create the best user experience, we need to transform Diia into an AI-driven product.”
Ukraine’s Diia (short for “Derzhava i Ya” – “The State and Me”) is a mobile and web application that offers over 100 digital public services. It is widely considered a model of digital governance for other nations.
Since its inception, it has allowed Ukrainians to pay taxes, apply for aid, access personal documents, and even register a business entirely online.
Most notably, Ukraine became the first country in the world where digital passports carry the same legal weight as physical ones—and recently, it also became the first to enable legal online marriage registration.
In its upcoming AI integration, Diia will guide users through life events and public service flows—an especially powerful tool in the context of Ukraine’s poignant wartime reality.
For example, a citizen could describe their situation—such as “a missile hit my house”—and the AI will recommend the proper government service, like applying for the eVidnovlennia(e-Recovery) housing compensation program. The system will assist in submitting photos, filing paperwork, and even tracking the request through completion.
Eventually, users will be able to speak with the AI agent via voice commands—an experience akin to interacting with ChatGPT or Siri, but directly connected to public services.
As The Gaze previously reported, Ukraine will launch its first Large Language Model (LLM) by the end of 2025. This model will serve as the foundation for a range of AI tools similar to ChatGPT, Notion AI, and others.